Terms and Conditions
These Conditions set out the rights and obligations of the Remover (“we”, “us” or
“our”) and the Customer (“you” or “your”). These Terms and Conditions can only be
changed with the prior written agreement of both the Remover and the Customer.
We cannot provide insurance cover in relation to your goods and you should
therefore consider whether you need separate insurance cover. Your attention is
drawn to Clause 9, which sets out our liability in respect of your goods.
2.1 Our quotation does not include customs, duties, inspections or any other fees or
taxes payable to any statutory body. Any such duties or fees will be payable by you
in addition to the price stated in the quotation.
2.2 We reserve the right to amend the price stated in the quotation to take account of
changes of circumstances which were not taken into account when preparing our
quotation and are confirmed by us in writing. Such factors may include the
2.2.1 where the work is not carried out or completed within 3 months of the date stated in
2.2.2 increased costs resulting from currency fluctuations or changes in taxation or freight
2.2.3 we have to collect or deliver goods at your request above the ground floor and first
2.2.4 we supply any additional services;
2.2.5 the work is carried out outside of normal business hours (between 8.00am and
6.00pm) at your request;
2.2.6 we are required to provide additional services not included within the quotation,
including the moving or storing extra goods;
2.2.7 we are unable to obtain access to the delivery or collection point or such accesses
inadequate or inappropriate for our vehicles;
2.2.8 we have to pay parking or other charges; or
2.2.9 there are delays or events outside our reasonable control which increase the cost or
resources required to complete the work.
2.3 Our quotation does not constitute a contract and accordingly there is no contract
between us until you have our written confirmation that we can move your goods on
the required date. Such confirmation will be sent within [state number] business
days following receipt of your acceptance of our quotation and the contracts then
concluded will be on these Terms and Conditions.
3. Additional Work
3.1 Unless otherwise agreed in writing, the following is not included within the quotation:-
3.1.1 dismantling or assembly of units or furniture (including flat pack items);
3.1.2 disconnecting, reconnecting, dismantling or reassembling any appliances, fixtures,
fittings or equipment;
3.1.3 relocation of items not included in item list; any additional items will be subject to an
individual relocation fee of £30+VAT (except specialized/piano);
3.1.4 delivery and collection of packing materials.
3.2 You are recommended to make arrangements for any such work to be provided for
4. Your Responsibilities
4.1 You must:-
4.1.1 declare in writing to us the value of the goods being removed and/or stored (unless
you elect for our liability to be limited to £50 per item as set out in Clause 9.1);
4.1.2 provide us with a detailed list of items if you wish to have a quote prepared on the
basis of such a list;
4.1.3 obtain at your own expense any permission required for us to park at a reasonable
distance from the property, without causing a hindrance to traffic. If no such
arrangements are made, we reserve the right not to reimburse for any payments
related to parking violations;
4.1.4 be present, either personally, or through an authorised representative, during the
collection and delivery process;
4.1.5 prepare and stabilise all appliances prior to their removal;
4.1.6 take reasonable precautions to prevent the unauthorised removal of goods not
belonging to you and check to ensure that your goods are duly removed;
4.1.7 provide proper protection for goods left unattended or in unoccupied premises;
4.1.8 empty, defrost and clean refrigerators and freezing equipment.
4.2 Perform a proper inspection of premises, property and other goods to ensure that
nothing that should be removed is left behind and nothing is taken away in error and
to check for damage caused by Us
4.3 In addition you must provide us with contact details during the removal process
including transit and/or storage of goods to the point of delivery.
4.4 Ensure that our packing materials or other items loaned or rented by Us remain in
good condition and are made available to collect where we moved you in within 14
days following the move (unless otherwise agreed in writing). We will make a charge
of £50 + VAT per plastic crate not returned or those which are returned in an
4.5 We will not be liable for any loss, damage, cost or additional expense that may occur
as a result of your failure to fulfil these obligations unless by reason of our own
negligence or breach of contract.
5. Ownership of Goods
5.1 You confirm to us that the goods being removed are your property or that you have
the authority of the owner to enter into this contract in relation to the removal of the
goods and the storage thereof.
5.2 You undertake to indemnify us for any claims and keep us indemnified against any
claims resulting from any breach by you of Clause 5.1.
6. Excluded Goods
6.1 Unless previously agreed by us in writing by a director, the following items are
excluded from this contract and will not be removed and must not be submitted for
6.1.1 prohibited, stolen goods, drugs, pornographic material, potentially dangerous,
damaging or explosive items, aerosols, paints and firearms and ammunition;
6.1.2 jewellery, watches, trinkets, precious stones or metals, money, deeds, securities,
stamps, coins or goods or collections of any similar kind;
6.1.3 any goods likely to encourage vermin or other pests or to cause infestation or
6.1.4 perishable items and/or those requiring a controlled environment or refrigerated or
frozen food or drink;
6.1.5 animals, birds or fish;
6.1.6 goods requiring any licence or government consent for export or import or any
movement contemplated within the removal.
6.2 If we do agree to remove any such goods we will not accept any liability for loss or
damage unless we are negligent or in breach of contract. If you submit any such
goods without our knowledge we will make them available for your collection and if
you do not collect such goods within a reasonable time we reserve the right to take
further steps in relation to the disposal of any such goods. You must indemnify us
against any additional charges, expenses, damages, costs or claims incurred by us
as a result.
7. Postponements and Cancellations
7.1 If this agreement is postponed or cancelled, we may charge you depending on the
amount of notice of cancellation or postponement given. Our charges are as follows
only if you cancel the job completly:-
7.1.1 more than 14 working days prior to the removal – no charge;
7.1.2 between 7 and 14 working days inclusive before the removal was due to start – not
more than 50% of the removal charge;
7.1.3 less than 3 working days before the removal was due to start – the full amount.
7.2 For this purpose working days includes Mondays to Fridays other than Public
7.3 If the relocation service is delayed following fees apply (charged hourly): Per Mover -
£25 + VAT, for each additional van - £25 + VAT; unless stated otherwise by us.
8.1 Payment is due within 5 days from issuing the invoice unless otherwise stated by us
8.2 You must not withhold any part of the agreed price for any reason.
8.3 We reserve the right to charge 2% per week interest on overdue amounts.
8.4 Payment terms may only be varied with our written agreement in advance.
9. Our Liability for Loss or Damage
9.1 Our liability for negligence or breach of contract or otherwise under common law in
relation to your goods is limited to the value declared to us under Clause 4.1.1. or
£25,000 whichever is the least. If no such value is declared, or if you so elect, for the
maximum amount of £50 per item. In this respect an item is defined as any one
article, suite, pair, set, complete case, package, carton or other container. These
limits may affect the quotation. Please note that any claim is subject to excess of
£250 on your part.
9.2 We are not liable on a “new for old” basis for any lost or damaged goods.
9.3 We shall not be liable to the extent that loss or damage is caused or contributed to by
moving goods under your express instructions, against our advice, and in a manner
which is likely to cause damage.
9.4 You must notify us as soon as reasonably possible of any damage to your premises
or property other than goods submitted for removal and/or storage.
10. Excluded Risks
10.1 We are not liable for the following:
10.1.1 Loss or damage to cars or other motor vehicles (except motor cycles and mopeds or
the like) and/or, boats and/or caravans unless carried within a closed vehicle, or
within a trailer specially constructed or adapted for the purpose, but including loading
and unloading, and storage within a suitable building, where carried or stored as an
incidental part of a domestic removal and/or storage contract.
10.1.2 Electrical and mechanical derangement unless shown to be as a result of physical
external damage to the item concerned or as a result of fire, flood, collision or
overturning of road vehicles or other conveyances.
10.1.3 Breakage, scratching, denting, chipping, staining and tearing of items packed by you
including trunks, suitcases and the like unless reasonably attributable to physical
damage to such items caused by collision or overturning of road vehicles or other
conveyances. This policy shall also exclude claims for missing items unless a valued
list of contents is supplied by you to us prior to commencement of transit and such list
approved by us.
10.1.4 Loss or damage which occurs prior to collection or packing by us or after delivery or
unpacking by us.
10.1.5 Loss or damage to jewellery, watches, trinkets, precious stones, precious metals,
coins, money, deeds, bonds, securities and stamps or collections of similar kind.
10.1.6 Loss or damage caused by wear and tear, gradual deterioration, warping or
shrinkage, moth and/or vermin unless it can reasonably be demonstrated that such
loss or damage arose as a result of our actions or failings of those of our
subcontractors, agents or servants.
10.1.7 Any consequential loss.
10.1.8 Loss or damage to refrigerated or frozen food and/or drink, plants, house plants,
brittle objects, items with inherent defects howsoever caused and/or goods likely to
encourage vermin or other pests or to cause infection.
10.1.9 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive
items including gas bottles, aerosols, paints, firearms and ammunition.
10.1.10 Animals and their cages or tanks including pets, birds or fish.
10.1.11 Mysterious disappearance of customers goods in transit or in store unless evidence
can be provided to prove beyond all reasonable doubt that the loss is solely
attributable to the dishonesty or connivance of our employees.
10.2 None of our employees will incur any separate liability to you.
10.3 If the value of your goods in store are, at the time of loss or damage, collectively of
greater value than the value declared, then you will bear the equivalent proportion of
the claim in the same ratio as the actual value exceeds the declared value.
10.4 Our liability is limited to the reasonable cost of repair and no claim will be considered
in respect of any depreciation in value of any item as a result of such repair.
10.5 Where any item consists of items in a pair or set, we will not pay more than the value
of any particular part or parts which may be lost or damaged, without reference to
any special value which such part or parts may have as part of a pair or set, nor more
than a proportionate part of the declared value of the pair or set.
11. Delays in Transit
11.1 Unless specifically agreed all arrival and departure times are estimates only.
11.2 If a specific timetable is agreed in writing between us and any delay within our
reasonable control occurs we will pay your reasonable expenses resulting from our
failure to keep to the agreed written timetable. If through no fault of ours we are
unable to deliver your goods and take them into storage then any additional storage
charges and delivery charges incurred as a result will be at your expense.
12. Time Limit for Making Claims
You must notify us of any loss or damage within 3 days of the collection of goods by
you or their delivery by us to their destination, unless we agree to an extension of this
time limit. If you fail to make a notification to us of such loss or damage we will not
13. Withholding or Disposal of the Goods
We have a right to withhold and/or ultimately dispose of some or all of the goods until
you have paid all our charges and any other payments due under this or any other
agreement between us. These may include any charges which we have paid out on
your behalf. While we hold the goods you will be liable to pay all storage charges
and other costs incurred by us as a result of withholding your goods and these Terms
and Conditions will continue to apply.
We reserve the right to sub-contract part or all of the work provided for under this
Agreement in which case these Terms and Conditions will continue to apply in full.
15. Storage Services
We may change our storage charges and you will be given three months notice of
any such change in advance in writing. When moving to our storage we require a
direct debit to be set up within 5 days from moving in date.
16. Storage Opening Hours and Access
Our storage is open Monday to Friday from 8am to 5pm. To book moving out of
storage or inspection of containers we require at least 2 working days notice in
advance. Please note that first inspection of your goods is free; however every
subsequent inspection will cost £35 per hour for one of our operatives and £50 per
hour for 2 men.
17. Applicable Law
These Terms and Conditions are subject to the Law of England and Wales.
18. Whole Agreement
These Terms and Conditions together with our quotation form the whole agreement
between us and all other correspondence or oral discussions or representations are
We may terminate this contract on three months notice in writing. If you wish to
terminate this agreement while your goods are in storage you must give at least 10
working days notice in writing. You remain liable for charges for storage up to the
date of release of the goods to you.